Amazon
Support Engineer III-Ext - AMZ10449041
$121K–$164K
Portland, OR · Full-time · Posted Oct 13, 2026
- Experience
- One year in the job offered or a related occupation; alternatively, three years of relevant experience may substitute for a bachelor’s degree and one year of experience. One year in the specified technical skills is required.
- Education
- Bachelor’s degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field; alternatively, three years of relevant experience may substitute for the degree and one year of experience.
About the job
Provides advanced technical support to AWS customers, troubleshoots complex issues across AWS services, improves support processes, creates technical resources, and mentors junior engineers.
What you'll do
- Resolve customer issues by phone, chat, and email, including complex AWS architecture, migration, and performance problems.
- Coordinate customer communication during critical events and work with development teams to improve end-to-end support.
- Create technical learning materials and mentor junior support engineers.
What they ask for
- Bachelor’s degree or foreign equivalent in a listed or related field, plus one year of relevant experience; alternatively, three years of relevant experience may substitute for the degree and one year of experience.
- One year of Linux or Windows systems administration experience.
- One year of experience in at least one listed area: database administration; specified NoSQL technologies and ETL tools; network administration and virtualization; a listed programming language; or Chef/Puppet or DevOps with version-control knowledge.
Pay
USD $121,000/year to $163,700/year (base salary)
Tools
AWS, Linux, Windows, MySQL, Oracle, PostgreSQL, DynamoDB, Python
Model-written summary · the original posting is authoritative