Amazon
Support Engineer IV
$90K–$158K
Arlington, VA · Full-time · Posted Oct 1, 2026
- Experience
- 4+ years of software development, or 4+ years of technical support experience.
About the job
Provides operational support for AWS security detection services, resolves issues with builder teams, and builds metrics, automation, and processes to scale support.
What you'll do
- Triage and resolve or escalate issues affecting AWS detective tooling; partner with builder teams on supportability and operational readiness.
- Define and use operational metrics and reporting to identify trends, prioritize improvements, and communicate outcomes.
- Automate repetitive support work, lead incident retrospectives and follow-up actions, and develop team capabilities through repeatable mechanisms and mentoring.
What they ask for
- 4+ years of software development, or 4+ years of technical support experience.
- Experience scripting in modern program languages.
- Experience resolving customer problems under pressure and using data to improve processes and systems.
- Experience defining and owning operational support metrics and using them to drive prioritization.
Nice to have
- Experience building scalable programs and repeatable processes.
- Experience applying AI / large language models to scale support.
Pay
90,400.00 - 158,200.00 USD annually (base salary)
Tools
generative AI, AI / large language models
AI focus
Applies generative AI and AI / large language models to automate support tasks, accelerate investigations, and scale support coverage.
Model-written summary · the original posting is authoritative