Amazon
Support Engineer, WWOS Physical Security Innovation Solutions (PSIS)
$71K–$124K
Nashville, TN · Full-time · Posted Oct 23, 2026
- Experience
- 3+ years of technical support, or 3+ years of software development experience.
About the job
Tests, qualifies, and integrates physical security hardware and software, including AI/ML-driven capabilities, for deployment across Amazon's global network.
What you'll do
- Test and qualify security devices and integrations with Video Management Systems, Access Control systems, and third-party solutions.
- Build and test AI/ML-driven analytics and automation, validating accuracy before field deployment.
- Coordinate testing resources, troubleshoot issues, guide internal teams, and document processes and findings.
What they ask for
- 3+ years of technical support, or 3+ years of software development experience.
- Experience scripting in modern program languages and experience with AI/ML technologies.
- Experience troubleshooting and debugging technical systems, or troubleshooting and documenting findings.
- Experience communicating complex concepts and independently delivering end-to-end projects.
Nice to have
- Experience troubleshooting and maintaining hardware and software RAID.
- Bachelor's degree in Engineering, Computer Science, or a related field; knowledge of distributed/enterprise applications, AWS products and services, or VMS/Access Control certifications.
Pay
71,000.00 - 124,200.00 USD annually (base salary)
Tools
Video Management Systems (VMS), Access Control, AI/ML, hardware and software RAID, AWS products and services
AI focus
Build and test AI/ML-driven analytics and automation for physical security systems, validating accuracy before field deployment.
Model-written summary · the original posting is authoritative