Amazon
Systems Engineer, AWS Incident Response
$104K–$160K
Seattle, WA · Full-time · Posted Sep 15, 2026
- Experience
- 3+ years of systems engineering, or 3+ years of technical support experience.
About the job
Leads AWS-wide incident response and improves detection, monitoring, and mitigation processes through operational analysis, tooling, automation, and coordination with service teams.
What you'll do
- Lead high-severity incident calls, coordinate resolver teams, and drive incidents to mitigation.
- Own operational health reviews and build dashboards, metrics, and monitoring to improve detection.
- Analyze incidents and operational data, then drive corrective actions and process or tooling improvements.
What they ask for
- 3+ years of systems engineering, or 3+ years of technical support experience.
- Experience communicating with technical and non-technical audiences, including senior leadership.
- Scripting experience in one or more languages, or experience scripting in modern programming languages.
- Understanding of Linux, networking fundamentals, and distributed systems; experience with monitoring, alerting, and metrics; and ability to troubleshoot complex technical problems.
Nice to have
- Familiarity with incident management in large-scale production environments and experience with AWS services and cloud infrastructure.
- Experience using generative AI or automation for operational problems, or building dashboards, runbooks, or automation.
Pay
104,500.00 - 160,000.00 USD annually (base salary)
Tools
Bash, Python, Perl, Ruby, Linux, CloudWatch, Datadog, Grafana
AI focus
Apply generative AI to accelerate incident response, reduce toil, augment human judgment during incidents, and surface insights from operational data at scale.
Model-written summary · the original posting is authoritative