Amazon
Technical Account Manager, AWS Enterprise Support, Strategic Industries
$131K–$204K
San Jose, CA +5 · Manager · Full-time · Posted Aug 27, 2026
- Location
- San Jose, CA
Santa Clara, CA
Seattle, WA
Mountain View, CA
San Francisco, CA
Dallas, TX - Experience
- 3+ years of technical engineering experience.
- Education
- Bachelor's degree.
About the job
Serves as the principal technical advisor and customer advocate for AWS Enterprise Support customers, guiding adoption, resilience, and resolution of technical issues.
What you'll do
- Develop and execute strategies to increase customer adoption and use of AWS services.
- Provide strategic technical guidance on solution design, operational health, resilience, incidents, trade-offs, and risk management.
- Coordinate with engineers and service teams to resolve customer issues; travel 10% or more as needed.
What they ask for
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three listed technical areas in a distributed systems environment.
- Bachelor's degree.
Nice to have
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
Pay
151,000.00 - 204,300.00 USD annually (base salary); 131,300.00 - 177,600.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Model-written summary · the original posting is authoritative