Amazon
Technical Account Manager, AWS Enterprise Support, Strategic Industries
$131K–$204K
Austin, TX +9 · Manager · Full-time · Posted Aug 27, 2026
- Location
- Austin, TX
Sunnyvale, CA
Arlington, VA
Seattle, WA
New York, NY
Atlanta, GA
Herndon, VA
Chicago, IL
San Francisco, CA
Dallas, TX - Experience
- 3+ years of technical engineering experience
- Education
- Bachelor's degree
About the job
Serves as a strategic technical advisor and customer advocate, helping enterprise customers adopt AWS, plan resilient cloud solutions, and resolve operational issues through AWS engineering teams.
What you'll do
- Advise customers on AWS adoption, architecture best practices, operational health, resilience, incidents, and risk management.
- Represent customer needs and coordinate with AWS engineers and service teams to resolve support issues; the role is not hands-on troubleshooting or sales.
- Build customer relationships and guide discussions with senior leadership; travel 10% or more as needed.
What they ask for
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three of the listed technical domains in a distributed systems environment
- Bachelor's degree
Nice to have
- Experience with AWS services or other cloud offerings
- Experience as a technical lead in an internal enterprise or external customer-facing environment
Pay
151,000.00 - 204,300.00 USD annually (base salary); 131,300.00 - 177,600.00 USD annually (base salary); 144,500.00 - 195,400.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Model-written summary · the original posting is authoritative