Amazon
Technical Account Manager, AWS Enterprise Support, Strategic Industries
$131K–$204K
Austin, TX +9 · Manager · Full-time · Posted Aug 27, 2026
- Location
- Austin, TX
Sunnyvale, CA
Seattle, WA
Arlington, VA
Atlanta, GA
New York, NY
Herndon, VA
Chicago, IL
San Francisco, CA
Dallas, TX - Experience
- 3+ years of technical engineering experience.
- Education
- Bachelor's degree.
About the job
Serves as the principal technical advisor and customer advocate for AWS enterprise customers, guiding cloud adoption, operational health, resilience, and resolution of technical issues.
What you'll do
- Develop and execute strategies for customers’ adoption and use of AWS services; provide strategic technical guidance and best practices.
- Represent the customer in discussions with AWS teams and senior leaders, coordinating issues through resolution and advising on incidents, trade-offs, support, and risk.
- Understand customer business and technical needs, help keep AWS environments operationally healthy and resilient, and travel 10% or more as needed.
What they ask for
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three listed areas in a distributed systems environment.
- Bachelor's degree.
Nice to have
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
Pay
151,000.00 - 204,300.00 USD annually (base salary); 131,300.00 - 177,600.00 USD annually (base salary); 144,500.00 - 195,400.00 USD annually (base salary)
Tools
Compute, Storage, Database, Networking, Serverless, EC2, S3, DynamoDB
Model-written summary · the original posting is authoritative