Amazon
Technical Account Manager, AWS Enterprise Support, Strategic Industries
$131K–$204K
San Jose, CA +5 · Manager · Full-time · Posted Aug 27, 2026
- Location
- San Jose, CA
Sunnyvale, CA
Santa Clara, CA
Seattle, WA
San Francisco, CA
Dallas, TX - Experience
- 3+ years of technical engineering experience.
- Education
- Bachelor's degree.
About the job
Serves as the principal technical advisor and customer advocate for AWS Enterprise Support customers, guiding cloud adoption, operational health, resilience, and issue resolution.
What you'll do
- Develop customer strategies for AWS adoption and use, and provide strategic technical guidance on cloud solutions and best practices.
- Advise customer leaders on incidents, trade-offs, support, and risk management; coordinate with engineering and service teams to resolve issues.
- Build customer relationships to understand business and technical needs and help customers maximize AWS value.
What they ask for
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting in at least three listed technical areas in a distributed systems environment.
- Bachelor's degree.
Nice to have
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
Pay
151,000.00 - 204,300.00 USD annually (base salary); 131,300.00 - 177,600.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT
Model-written summary · the original posting is authoritative