Amazon
Technical Account Manager, AWS Enterprise Support, Strategic Industries
$131K–$204K
Sunnyvale, CA +7 · Manager · Full-time · Posted Aug 27, 2026
- Location
- Sunnyvale, CA
Seattle, WA
Arlington, VA
Atlanta, GA
New York, NY
Herndon, VA
San Francisco, CA
Dallas, TX - Experience
- 3+ years of technical engineering experience; troubleshooting experience across three of the listed areas.
- Education
- Bachelor's degree.
About the job
Serves as the principal technical advisor and customer advocate for enterprise AWS customers, helping them adopt AWS services, manage risk, and maintain resilient, operationally healthy environments.
What you'll do
- Develop and execute strategies for customer adoption and use of AWS services; provide strategic technical guidance and best practices.
- Represent customer needs in discussions with AWS engineers and service teams, helping drive support issues through resolution.
- Engage customer leaders on incidents, trade-offs, support, and risk management; travel 10% or more as needed.
What they ask for
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting in at least three specified technical areas in a distributed systems environment.
- Bachelor's degree.
Nice to have
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
Pay
151,000.00 - 204,300.00 USD annually (base salary; San Francisco and Sunnyvale); 131,300.00 - 177,600.00 USD annually (base salary; Atlanta, Dallas, Arlington, Herndon, and Seattle); 144,500.00 - 195,400.00 USD annually (base salary; New York)
Tools
Compute, Storage, Networking, CDN, Databases, DevOps, EC2, S3
Model-written summary · the original posting is authoritative