Technical Account Manager, ES - WWPS

What you'll do

• Develop and execute strategies to increase customers’ adoption and use of AWS services.
• Provide strategic technical guidance, promote best practices, and proactively support operational health and risk management.
• Coordinate with AWS engineers and service teams to resolve customer issues; travel 10% or more as needed.

What they ask for

• 3+ years of technical engineering experience (the posting also lists 2+ years in another qualification).
• Experience with operational parameters and troubleshooting in three or more listed technical areas in a distributed systems environment.
• Bachelor's degree; the posting also specifies a Computer Science, Math, or related discipline degree with 2+ years of equivalent work experience, or 4+ years of related work experience.
• Must be eligible to access and support AWS GovCloud.

Nice to have

• Experience with AWS services or other cloud offerings; experience as a technical lead in an internal enterprise or customer-facing environment.
• Understanding of the AWS Well-Architected Framework and experience presenting to executive audiences.

Pay

131,300.00 - 177,600.00 USD annually (base salary)

Tools

AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT

AI focus

Guides customer adoption and use of Gen/AI and AWS AI services; the posting describes the wider AAIS mission of building AI solutions that augment human capabilities and transform business functions.