Amazon
Technical Account Manager (ISV), AWS ANZ Enterprise Support, ANZ Enterprise Support
$131K–$178K
Bellevue, WA · Manager · Full-time · Posted Sep 25, 2026
- Experience
- 5+ years of technical engineering experience; experience in the specified technical domains and troubleshooting areas is also requested.
- Education
- MBA, or Bachelor's degree or above (preferred).
- Visa sponsorship
- Must be a US citizen to support Gov Accounts.
About the job
Leads AWS Enterprise Support for software-industry customers, advising on cloud operations and architecture and coordinating issue resolution, launches, migrations, and modernization.
What you'll do
- Serve as the account’s primary contact, understand customer goals, and recommend AWS services and improvements aligned with their strategy.
- Review operational performance and service disruptions; plan launches and other business-critical events and help resolve customer issues.
- Represent customer requirements within AWS and coordinate with AWS engineers and service teams.
What they ask for
- 5+ years of technical engineering experience.
- Troubleshooting experience in a distributed systems environment across three listed technical areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development.
- Experience in at least two listed technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
Nice to have
- MBA, or Bachelor's degree or above.
- Technical lead experience in a customer-facing environment; AWS or other cloud experience, and Gen-AI or Machine Learning experience are also preferred.
Pay
131,300.00 - 177,600.00 USD annually (base salary)
Tools
AWS, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics
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