Amazon
Technical Training Specialist, Global Learning, Trust & Safety, Amazon Web Services
$118K–$160K
Seattle, WA +3 · Full-time · Posted Oct 12, 2026
- Location
- Seattle, WA
Bellevue, WA
Herndon, VA
Dallas, TX - Experience
- 3+ years in technical support, engineering, or operations environments, and 3+ years designing and developing IT or technical training materials and content.
- Education
- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent.
About the job
Designs and delivers technical training, documentation, and AI-enabled learning programs for AWS Trust & Safety teams handling complex investigations and technical workflows.
What you'll do
- Translate technical systems and architecture changes into learning paths, labs, exercises, job aids, and accurate technical documentation.
- Partner with engineering, SMEs, and operations to deliver training, measure proficiency and adoption, and improve programs using data.
- Promote AI-powered learning tools and manage end-to-end delivery, including compliance, milestones, risks, and leadership reporting.
What they ask for
- 3+ years of technical support work, engineering or operations environment experience.
- 3+ years of designing and developing IT or technical training materials and content experience.
- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent.
- Experience using data and metrics to drive improvements; project management or managing multiple assignments while meeting deadlines; and understanding technical design approaches, system architectures, and technology trade-offs.
Nice to have
- Experience with AI/ML technologies, automation tools, hands-on technical training environments, or Learning Management Systems (LMS).
- Familiarity with AWS services and cloud computing concepts; cross-functional delivery and communicating results to senior leadership.
Pay
118,200.00 - 160,000.00 USD annually (base salary)
Tools
AI/ML, Learning Management Systems (LMS), AWS services, cloud computing
AI focus
Supports AI copilot collaboration and promotes AI-powered content-development tools, just-in-time delivery, and Agentic Skills frameworks across the learning lifecycle.
Model-written summary · the original posting is authoritative