Amazon
Telecom Operations Engineer, Amazon Connect, Amazon Connect
$104K–$160K
Seattle, WA · Full-time · Posted Oct 26, 2026
- Experience
- 4+ years in one of the listed operations or engineering areas; 5+ years of Linux and systems engineering experience.
- Education
- Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience.
About the job
Supports and expands Amazon Connect Customer’s global telecom infrastructure, including carrier connectivity, SIP-based call routing, and operational tooling.
What you'll do
- Provision and maintain connectivity to global telecom carriers and backend telecom infrastructure.
- Troubleshoot customer telephony issues and support existing implementations.
- Expand infrastructure into new global regions and improve telecom operations through tooling and processes.
What they ask for
- 4+ years of experience in SRE, systems engineering, systems administration, DevOps, security administration, or network administration.
- 5+ years of Linux experience.
- 5+ years of systems engineering experience.
- Bachelor's degree in Systems Engineering, Computer Science, or a related field, or relevant work experience; experience with Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent.
Nice to have
- Knowledge of TCP/IP and protocols such as HTTP and DNS; experience in a 24/7 production environment.
- Experience automating operational burdens through scripts, or working with service-oriented architecture and web services.
Pay
104,500.00 - 160,000.00 USD annually (base salary)
Tools
Linux, Python, Java, Perl, PHP, Ruby, Bash, Shell
Model-written summary · the original posting is authoritative