Amazon
UX Researcher, AWS Experience Analytics (EXA)
$130K–$176K
Arlington, VA +1 · Full-time · Posted Oct 27, 2026
- Location
- Arlington, VA
Seattle, WA - Experience
- 3+ years conducting qualitative and quantitative research in a corporate setting.
- Education
- PhD in a Social Science/Behavioral Science discipline.
About the job
Conduct mixed-methods research into AWS customer and agent behaviors, combining qualitative insights with telemetry to inform product strategy and create new research methods for emerging AI-driven workflows.
What you'll do
- Plan, conduct, and synthesize end-to-end research across products and services.
- Translate telemetry and behavioral data into actionable customer insights, integrating quantitative and qualitative evidence.
- Develop research methods for human and AI-driven workflows and partner with science and engineering teams to inform products.
What they ask for
- Demonstrated impact leading user research projects and experience across study design, recruiting, moderation, analysis, and reporting.
- Experience with lab-based, remote, and iterative prototype testing; survey design; and combining methods within a study.
- PhD in a Social Science/Behavioral Science discipline.
- 3+ years conducting qualitative and quantitative research in a corporate setting; B2B research experience; fluency triangulating customer insights with telemetry data; and a portfolio of past work.
Nice to have
- Experience in a highly Agile/Scrum environment or with a large-scale technology platform.
- Experience with agent-supported, non-deterministic experiences, Python or equivalent, or customer analytics and behavioral segmentation.
Pay
130,100.00 - 176,000.00 USD annually (base salary); 130,100.00 - 176,000.00 USD annually (base salary)
Tools
Python
AI focus
Research human and agent behaviors in AI-driven workflows, including agent-supported experiences, and develop methods for studying them.
Model-written summary · the original posting is authoritative