Amazon
WW Process Optimization Lead, WW DSP Payments
Nashville, TN · Full-time · Posted Aug 24, 2026
About the job
Supports worldwide Delivery Service Partner payments by resolving disputes, coordinating with internal teams and DSPs, and improving payment processes.
What you'll do
- Complete recurring payment tasks, track disputes and missing invoices, maintain records, and update SOPs and reporting.
- Resolve payment disputes and escalations with internal teams and communicate with DSPs according to SOPs.
- Collaborate across global teams to standardize, optimize, and automate processes.
What they ask for
- Experience using data to drive root cause elimination and process improvement.
- Experience with Microsoft Office products and applications.
Nice to have
- Bachelor's degree, end-to-end project management experience, or knowledge of SQL.
- Proficiency in at least one additional language, such as Spanish, Portuguese, Arabic, Italian, German, Japanese, or Hindi.
Pay
16.82 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, SQL
Model-written summary · the original posting is authoritative