American Express
Customer Experience Concierge - Centurion Lounge Denver
Denver, CO · On-site · Full-time · Posted Oct 29, 2026
- Experience
- Minimum of 1 year of recent experience servicing premium customers.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Provides personalized service, travel and concierge assistance to Card Members visiting the American Express Centurion Lounge at Denver Airport.
What you'll do
- Welcome Card Members and manage their lounge access and experience from arrival through departure.
- Resolve customer needs and concerns with proactive service and recommendations.
- Provide concierge, lifestyle and travel consultation, including minimal reservation assistance.
What they ask for
- At least 1 year of recent experience servicing premium customers.
- Exceptional communication skills and the ability to listen, make recommendations, and resolve issues effectively.
- Ability to collaborate in a fast-paced team environment and use multiple technology platforms.
- Availability for flexible shifts, including nights, weekends, and holidays.
Nice to have
- Airline, lounge, or travel industry experience, including reservation experience.
Pay
$20 - $26.75 hourly (base salary) + bonus + benefits
Tools
Internet
Model-written summary · the original posting is authoritative