American Express
Director - Content Design
New York, NY · Hybrid · Director · Full-time · Posted Oct 27, 2026
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Leads the strategy, governance, and scaling of American Express’s enterprise content design systems, workflows, and AI-enabled content capabilities.
What you'll do
- Set the strategy, roadmap, and governance for the Enterprise Content Design System and embed standards into tools and product workflows.
- Shape AI-enabled content capabilities and strengthen content operations through governance, quality assurance, and scalable self-service.
- Lead cross-functional partnerships, measure system impact, and develop Content Design talent.
What they ask for
- Proven leadership in Content Design, Content Strategy, UX Writing, Content Systems, or a related discipline.
- Demonstrated success building or scaling content systems, standards, governance, or operations across complex digital products.
- Expertise in content strategy, information architecture, structured content, accessibility, and content governance; technical fluency with content platforms, content models, APIs, and digital product workflows.
- Experience guiding AI-enabled content capabilities and leading cross-functional initiatives with senior stakeholders.
Nice to have
- Experience in financial services, regulated industries, or large-scale global organizations.
- Experience with AI agents, knowledge retrieval, workflow automation, or content evaluation frameworks.
Pay
USD 144250 - 256250 annually (base salary)
Tools
APIs, Figma, JSON schemas
AI focus
Defines strategy and governance for AI-enabled content capabilities, including content creation, evaluation, knowledge management, and human oversight.
Model-written summary · the original posting is authoritative