American Express
Director - Digital Product Management
Phoenix, AZ +1 · Hybrid · Director · Full-time · Posted Oct 28, 2026
- Location
- Phoenix, AZ
New York, NY - Experience
- 8+ years in Product Management; 3+ years leading and developing Product Managers.
- Visa sponsorship
- Employment eligibility to work in the United States is required; the company will not pursue visa sponsorship.
About the job
Leads strategy and product management for an enterprise observability platform, unifying logging, metrics, tracing, and events across tools and platforms.
What you'll do
- Set observability platform vision, portfolio strategy, and roadmap, including tool rationalization and build-versus-buy decisions.
- Lead Product Managers and partner with Engineering, SRE, and support teams to deliver scalable observability capabilities.
- Advance AI-enabled observability and automation, integrate with AIOps and incident-management ecosystems, and track product success.
What they ask for
- 8+ years of Product Management experience, with strong experience in platform, infrastructure, or developer products.
- 3+ years leading and developing Product Managers.
- Experience defining product strategy across multiple tools or platforms; strong understanding of observability systems and telemetry.
- Experience with distributed systems, microservices, and cloud-native architectures; ability to influence stakeholders across complex organizations.
Nice to have
- Experience implementing OpenTelemetry and modern observability ecosystems, such as Prometheus, Grafana, ELK, or cloud-native tooling.
- Experience with portfolio rationalization or vendor strategy; exposure to AIOps, AI/ML in observability, or intelligent automation.
Pay
$144250 - $256250 annually (base salary)
Tools
OpenTelemetry, Prometheus, Grafana, ELK
AI focus
Shape AI/ML-driven observability, AIOps integration, intelligent alerting, signal correlation, and intelligent automation.
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