American Express
Manager, Digital Product Operations
Phoenix, AZ +2 · Remote · Manager · Full-time · Posted Oct 30, 2026
- Location
- Phoenix, AZ
Sunrise, FL
Minneapolis, MN - Experience
- 3–5+ years in Product Operations, Business Operations, SaaS Operations, or similar environments.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Leads product operations for US SME Early Experience, connecting customer-facing teams with Product & Engineering to govern defects, feature requests, release readiness, and product health.
What you'll do
- Govern defect intake, validation, severity classification, and escalation to protect engineering capacity.
- Structure and prioritize customer feedback and feature requests, tracking outcomes and communicating roadmap decisions.
- Assess feature readiness and monitor product stability, utilization, adoption, and customer sentiment.
What they ask for
- 3–5+ years in Product Operations, Business Operations, SaaS Operations, or similar environments.
- Experience building or governing structured workflows and intake frameworks.
- Ability to influence cross-functional stakeholders without direct authority.
- Strong analytical skills and ability to assess and communicate business impact.
Nice to have
- Experience in fintech, payments, SaaS, or expense management platforms.
Pay
$103750 - $174750 annually (base salary)
Model-written summary · the original posting is authoritative