American Express
Manager - Digital Product Ops
New York, NY · Hybrid · Manager · Full-time · Posted Oct 29, 2026
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.
About the job
Leads go-to-market execution and product operations for digital Membership and AI initiatives, coordinating cross-functional teams to launch products while managing governance, risk, and post-launch performance.
What you'll do
- Plan and manage global product launches, milestones, dependencies, approvals, and stakeholder communications.
- Coordinate across teams including Legal, Compliance, Privacy, Risk, Marketing, and Servicing to align requirements and launch readiness.
- Improve launch operations and post-launch performance by mitigating risks, simplifying processes, and applying lessons learned.
What they ask for
- Strong program and project management expertise leading complex, cross-functional initiatives.
- Excellent executive communication and storytelling skills, including PowerPoint presentations.
- Strong execution, prioritization, analytical problem-solving, and stakeholder influencing skills.
- Employment eligibility to work in the United States; the company will not pursue visa sponsorship.
Nice to have
- Experience with AI-enabled products.
- Interest in digital experiences, AI, emerging technologies, payments, and membership offerings.
Pay
$103750 - $174750 annually (base salary)
Tools
PowerPoint
AI focus
Supports go-to-market and product operations for AI initiatives and AI-enabled Membership experiences; adapts to developments in the AI landscape.
Model-written summary · the original posting is authoritative