American Express
Product Owner, Workforce Management (Verint)
Sunrise, FL +1 · Hybrid · Full-time · Posted Oct 30, 2026
- Location
- Sunrise, FL
Phoenix, AZ - Experience
- No specific number of years stated.
- Education
- Bachelor's degree in Business, Operations, Information Systems, Engineering, or a related field; equivalent professional experience considered.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Owns the day-to-day backlog and delivery of assigned Verint Workforce Management capabilities, translating business needs into platform improvements for Global Servicing.
What you'll do
- Translate product priorities into features, requirements, user stories, acceptance criteria, and delivery priorities.
- Partner with business and technology teams across discovery, development, testing, release, and adoption.
- Use operational data and feedback to prioritize improvements and measure adoption, performance, and business value.
What they ask for
- Hands-on experience with Verint Workforce Management in a large-scale contact center, including configuration, administration, implementation, optimization, or product ownership.
- Experience in Workforce Management, Contact Center Operations, Product Management, Technology, or a related discipline, including product ownership for an enterprise technology platform.
- Knowledge of forecasting, scheduling, intraday management, staffing, capacity planning, and performance optimization.
- Experience translating business requirements into prioritized backlogs and user stories, and working with Agile development teams.
Nice to have
- Verint Workforce Management certification or advanced platform expertise.
- Experience with enterprise-scale Verint implementations, upgrades, cloud migrations, or SaaS modernization.
Pay
$78000 - $124750 annually (base salary)
Tools
Verint Workforce Management, NICE, Calabrio, Genesys
AI focus
Stay current on AI-enabled workforce optimization; preferred experience includes AI-enabled optimization, forecasting, automation, intelligent scheduling, or intraday management.
Model-written summary · the original posting is authoritative