American Express
Senior Content Designer
New York, NY · Hybrid · Senior · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in content strategy, content design, information architecture, conversation design, or related digital experience disciplines.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Develop content strategies, information systems, and conversational experiences for AI-enabled and agentic American Express products and services.
What you'll do
- Define content strategies and design scalable content models, information architectures, taxonomies, terminology, and reusable patterns for AI experiences.
- Develop dialogue architecture, prompt structures, and multi-turn interactions; establish content approaches that support customer trust, comprehension, and control.
- Partner across teams to define and measure content quality, advance AI-ready content capabilities, and influence experience direction.
What they ask for
- Demonstrated experience shaping content strategies for complex digital products, AI-powered experiences, or emerging technologies.
- Strong expertise in information architecture, structured content, content modeling, and scalable content systems.
- Experience with conversational interfaces, dynamic content, intelligent communication systems, or AI-generated experiences.
- Familiarity with generative AI, LLMs, prompt architecture, context management, or retrieval-augmented generation.
Pay
$123000 - $215250 annually (base salary)
Tools
generative AI, LLMs, prompt architecture, context management, retrieval-augmented generation
AI focus
Shape AI content strategy and agentic experiences; develop conversational and AI-generated content, AI-ready content systems, and approaches for communicating capabilities, uncertainty, recommendations, permissions, and actions. Explore AI-enabled content workflows and generative content approaches.
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