American Express
Senior Manager, Email Strategy and Operations
New York, NY · Hybrid · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 7+ years; includes team leadership experience.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Leads US email marketing operations, overseeing HTML production and Adobe Journey Optimizer execution while developing the team and evolving the email operating model.
What you'll do
- Oversee campaign delivery from intake through launch, including prioritization, QA, and launch readiness.
- Advise Marketing on email strategy, journey design, personalization, and customer experience; shape scalable workflows and governance.
- Partner cross-functionally to improve email capabilities and lead, coach, and develop execution specialists.
What they ask for
- 7+ years managing enterprise-scale email, CRM, or lifecycle marketing campaigns, including team leadership experience.
- Expertise with Adobe marketing technology or similar campaign management tools.
- Strong knowledge of email strategy, personalization, customer experience, and industry best practices; working knowledge of HTML email development, responsive design, creative production, and accessibility.
- Experience managing campaign delivery, QA, stakeholders, capacity, and SLAs while improving efficiency; strong cross-functional leadership, strategic thinking, and communication skills.
Nice to have
- Adobe certifications in AJO, AEM, AEP, or related Adobe marketing technologies.
Pay
$103750 - $174750 annually (base salary)
Tools
Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Adobe Experience Manager (AEM), CJA, HTML
AI focus
Partner to advance automation and emerging MarTech and AI tools.
Model-written summary · the original posting is authoritative