American Express
Senior Manager - Refer a Business
New York, NY · Hybrid · Manager · Full-time · Posted Oct 27, 2026
- Experience
- Minimum 5–7 years of relevant work experience.
- Visa sponsorship
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
About the job
Leads the optimization and evolution of the Refer a Business program and its customer-facing referral experiences, including growth treatments in My Card Account.
What you'll do
- Identify opportunities to improve program growth, economics, targeting, offers, and customer experience.
- Use customer insights, performance data, and experimentation to develop and test strategies.
- Lead treatment and creative development, partnering with internal teams, agencies, and cross-functional stakeholders.
What they ask for
- Demonstrated ability to use customer insights, experimentation, and performance data to improve experiences and business outcomes.
- Strong problem-solving, influencing, and communication skills, including synthesizing complex information into recommendations.
- Ability to manage interconnected priorities in a fast-paced environment.
- Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.
Pay
USD $103750 - $174750 annually (base salary)
Tools
My Card Account (MYCA)
Model-written summary · the original posting is authoritative