American Express
Senior UX Researcher
New York, NY · Hybrid · Senior · Full-time · Posted Oct 27, 2026
- Experience
- 7+ years of UX research or applied research experience.
- Visa sponsorship
- Must be eligible to work with American Express in the United States; the company will not pursue visa sponsorship.
About the job
Leads strategic UX research to uncover customer needs, identify future experience opportunities, and inform product, design, and business decisions.
What you'll do
- Lead complex generative and exploratory research and translate findings into strategic priorities and future-state experience concepts.
- Combine customer evidence with competitive intelligence, market trends, and foresight to identify emerging needs and opportunities.
- Influence senior stakeholders and guide, coach, and elevate research teams and practices.
What they ask for
- Mastery of qualitative research, including interviewing, contextual inquiry, research design, and interpretive synthesis.
- Experience partnering with service design, experience strategy, or innovation teams to shape future-state experiences and strategic opportunities.
- Ability to influence director- and VP-level stakeholders through evidence, strategic judgment, and storytelling.
- Experience leading research across multiple researchers or complex workstreams, including setting learning agendas and coaching others.
Nice to have
- Familiarity with foresight methods such as horizon scanning, scenario exploration, or signals analysis.
- Strong quantitative literacy and ability to synthesize evidence across qualitative research, surveys, behavioral analytics, customer feedback, and secondary sources.
Pay
$123000 - $215250 annually (base salary)
AI focus
Strengthen research practice through responsible experimentation with AI-enabled tools and methods.
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