Legal Operations Tech and AI Enabler

What you'll do

• Administer legal systems and support queues; resolve requests, maintain access and configurations, and troubleshoot automation failures.
• Improve processes by building workflow automations and integrations, maintaining data quality, and producing operational reports.
• Support departmental AI tools through prompt and template maintenance, output quality checks, and reporting on tool performance.

What they ask for

• 2-4 years of relevant experience in legal operations, legal technology, systems administration, technical support, or a comparable role.
• Hands-on administration or support of at least one business system, such as CLM, matter management, e-billing, document management, e-signature, or CRM.
• Demonstrated ability to build automations, write scripts or queries, or work with APIs; experience handling an operational queue and closing tickets.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

Nice to have

• Experience with REST APIs or webhooks, structured data at scale, Palantir Foundry or a comparable data platform, or LLM-based production tooling.
• Experience in startup, defense, in-house, law firm, ALSP, or legal technology settings; technical degree, paralegal certificate, or equivalent demonstrated capability.

Pay

$117,000 — $154,000 USD (base salary)

Tools

Jira, Airtable, Foundry, CLM, DocuSign, Slack, Salesforce, Oracle ERP

AI focus

Support legal AI tooling by maintaining prompts and templates, spot-checking output quality, and reporting where tools are not working.