Anrok
Onboarding Manager
$108K–$140K
New York City · Hybrid · Manager · Full-time · Posted Aug 20, 2026
- Experience
- 2+ years in customer success, account management, or project coordination roles.
About the job
Guides customers through Anrok platform implementation and onboarding, coordinating setup, training, progress tracking, and handoffs to ensure successful adoption and compliance.
What you'll do
- Manage customer onboarding accounts, coordinating with Tax and Solutions Engineering teams to resolve issues and configure the platform.
- Train customers, monitor onboarding progress, and maintain accurate CRM records and transition documentation.
- Improve onboarding workflows and processes using customer feedback, timelines, and success metrics.
What they ask for
- Excellent organizational, project management, written, and verbal communication skills.
- Ability to manage multiple customer accounts and complex onboarding timelines.
- Strong relationship-building skills and a proactive approach to resolving customer challenges.
- Experience experimenting with AI and building an application, workflow, or creative solution to a real problem.
Nice to have
- Experience at a technology company serving SMB to mid-market customers.
- Experience in customer success, account management, or project coordination.
Pay
$108K – $140K (USD; compensation type not specified)
Tools
Anrok’s CRM
AI focus
Candidates should have experimented with AI and built something using it, such as an application, workflow, or creative solution to a real problem.
Model-written summary · the original posting is authoritative