Anthropic
Customer Success Manager, Commercial
$200K–$265K
San Francisco, CA +2 · Manager · Full-time · Posted Sep 16, 2026
- Location
- San Francisco, CA
New York City, NY
San Francisco, California, United States - Experience
- 4+ years in Customer Success, Technical Account Management, or Solutions Engineering. Logistics also states that required years correlate with internal job-level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; field relevant to the role, demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; the company says it will make every reasonable effort to obtain a visa after an offer.
About the job
Drives adoption and value realization of Anthropic’s Claude products for commercial customers, advising on strategy, usage, change management, and expansion.
What you'll do
- Build customer relationships and success plans, monitor product usage, and identify opportunities to optimize adoption and expand use cases.
- Guide customers on Claude products and best practices, develop change-management and enablement programs, and measure business outcomes and ROI.
- Represent customer insights internally and collaborate with account teams, Product, and Sales on customer needs and growth.
What they ask for
- 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Experience driving success across consumption-based and seat-based business models.
- Track record managing a portfolio of accounts, maintaining relationships, and driving measurable outcomes.
Pay
$200,000 — $265,000 USD (base salary)
Tools
API, Claude Code, Claude for Enterprise
AI focus
Help commercial customers adopt and expand use of Claude products, including advising on use cases, implementation, and responsible AI adoption.
Model-written summary · the original posting is authoritative