Anthropic
Customer Success Manager, Enterprise Tech
$200K–$265K
San Francisco, CA +2 · Manager · Full-time · Posted Oct 16, 2026
- Location
- San Francisco, CA
New York City, NY
New York, New York, United States - Experience
- 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting. The posting also says required years correlate with internal job-level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field of study as demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not guaranteed for every role or candidate; if an offer is made, Anthropic will make every reasonable effort to obtain a visa.
About the job
Manage enterprise technology customer relationships and adoption of Anthropic’s Claude products, helping customers optimize usage, demonstrate value, and expand AI use across their organizations.
What you'll do
- Build strategic customer relationships, assess account health and readiness, and create account plans and Executive Business Reviews.
- Advise customers on Claude products, usage optimization, consumption planning, and measurable value; share customer insights with internal teams.
- Develop change-management and enablement programs to drive organization-wide adoption and expanded use cases.
What they ask for
- 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
- Technical fluency to explain AI/ML concepts, API integrations, and software implementation patterns to varied stakeholders.
- Experience managing a portfolio of accounts, building strong relationships, and delivering measurable outcomes.
- Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users.
Nice to have
- Experience with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
- Experience building with Claude Code and automating workflows with agents, skills, and tooling.
Pay
$200,000 — $265,000 USD (annual salary; base salary)
Tools
Claude, API, Claude Code, Cowork, AI/ML
AI focus
Help enterprise customers deploy, optimize, and scale Claude capabilities and adoption; customer insights also inform research priorities, product development, and go-to-market strategies.
Model-written summary · the original posting is authoritative