Anthropic
Customer Success Manager, Industries
$200K–$265K
New York City, NY +1 · Manager · Full-time · Posted Apr 3, 2026
- Location
- New York City, NY
New York, New York, United States - Experience
- 6+ years in Customer Success, Technical Account Management, or Solutions Engineering. The posting also says minimum years of experience correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field of study demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; Anthropic will make every reasonable effort to obtain a visa after an offer.
About the job
Partners with enterprise customers across industries to drive adoption, optimize usage, and expand the value of Anthropic’s Claude products.
What you'll do
- Build strategic customer relationships and manage account plans, success plans, and Quarterly Business Reviews.
- Guide customers on product selection, usage optimization, change management, and adoption expansion.
- Measure customer outcomes and share insights with Product, Sales, and other internal teams.
What they ask for
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- Enterprise customer experience in teleco, media, retail, industrial, or business services.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Experience driving success across consumption-based and seat-based business models.
Pay
$200,000 — $265,000 USD (base salary)
Tools
API, Claude Code, Claude for Enterprise
AI focus
Supports enterprise adoption and optimization of Claude products; applies AI/ML fluency to customer use cases and responsible AI development.
Model-written summary · the original posting is authoritative