Anthropic
Customer Success Manager, Public Sector (National Security)
$265K–$350K
Washington, DC +1 · Manager · Full-time · Posted Sep 18, 2026
- Location
- Washington, DC
San Francisco, California, United States - Experience
- 5+ years in customer-facing roles; prior U.S. national security agency experience required. The posting also states that minimum years correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; the company says it will make reasonable efforts to obtain a visa after an offer.
About the job
Serve as the post-sales advisor to U.S. national security customers, helping them deploy, adopt, and demonstrate mission value from Anthropic’s AI products on classified infrastructure.
What you'll do
- Develop customer success plans and guide adoption from deployment through enablement, model migration, renewal, and expansion.
- Support implementation and adoption of Claude products on classified infrastructure, including capacity planning, workload onboarding, and evaluation of value without direct telemetry.
- Build stakeholder relationships, deliver technical and executive enablement, and relay customer insights to internal teams while maintaining classified/unclassified separation.
What they ask for
- U.S. citizenship and active TS/SCI clearance with current full-scope polygraph; TS/SCI with CI polygraph may be considered where crossover is supportable.
- Prior experience working with U.S. national security agencies and working knowledge of accreditation, compute governance, and mission measurement.
- 5+ years in customer-facing roles such as Customer Success Manager, Technical Account Manager, Solutions Architect, or Consultant; able to work onsite in the National Capital Region 3–4 days per week.
- Experience with consumption-based products and measuring adoption and value without direct usage visibility.
Nice to have
- Technical fluency in AI/ML, API integration, agentic tooling, LLM frameworks, and evaluation approaches; hands-on experience with an LLM API or coding agent.
- Experience engaging AI leadership, platform, and compute teams across national security agencies.
Pay
$265,000—$350,000 USD annual salary (base salary); sales-role OTE includes base salary and target commissions/bonuses, but this role’s range is listed as annual salary.
Tools
Claude, Claude Code, Claude API, Claude for Government (C4G), FedRAMP High, IL5/IL6
AI focus
Drive adoption and mission use of Claude products on classified infrastructure; gather customer insights to inform AI research, product, and national security strategy.
Model-written summary · the original posting is authoritative