Anthropic
Customer Success Manager, Top Accounts
$200K–$320K
San Francisco, CA +2 · Manager · Full-time · Posted Aug 17, 2026
- Location
- San Francisco, CA
Seattle, WA
San Francisco, California, United States - Experience
- 8+ years in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting. Logistics section says required years correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; field relevant to the role as demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is offered, but not available for every role or candidate; Anthropic will make every reasonable effort to obtain a visa after an offer.
About the job
Serves as a strategic partner to a major technology customer, guiding adoption, optimization, and expansion of Claude products while driving measurable business value.
What you'll do
- Build executive relationships and manage account health, success plans, and Quarterly Business Reviews.
- Guide customer use-case discovery, technical adoption, change management, and consumption planning across business units.
- Develop ROI hypotheses and quantify outcomes; relay customer insights to inform product and business priorities.
What they ask for
- 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
- Experience working with F10 companies at the executive level and leading organization-wide change or adoption programs.
- Technical fluency in AI/ML concepts, the software development lifecycle (SDLC), and implementation patterns.
- Proven measurable outcomes within a highly matrixed organization; able to collaborate cross-functionally and secure customer commitments.
Nice to have
- Experience with established technology companies.
- Build with AI daily; preferred experience with Claude Code.
Pay
$200,000 — $320,000 USD annual salary (base salary)
Tools
Claude, API, Claude Code, Cowork, AI/ML, SDLC
AI focus
Help enterprise customers deploy and adopt Claude, optimize models and use cases, scale consumption, and manage organizational change; use customer insights to inform research and product development.
Model-written summary · the original posting is authoritative