Anthropic
Executive Escalations Manager
$210K–$260K
San Francisco, CA +3 · Manager · Full-time · Posted Sep 10, 2026
- Location
- San Francisco, CA
New York City, NY
Seattle, WA
San Francisco, California, United States - Experience
- 6+ years in specified or related front-line operations roles; logistics also says required years correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field of study demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; if an offer is made, Anthropic says it will make every reasonable effort to obtain a visa and provides assistance from an immigration lawyer.
About the job
Build and operate Anthropic’s executive escalation function, managing high-stakes user issues through resolution and turning incident insights into product and policy improvements.
What you'll do
- Create escalation playbooks, criteria, tooling solutions, and SOPs; own incoming executive escalations through resolution.
- Brief executives and cross-functional partners, maintain incident communications, and write post-escalation reports.
- Lead a recurring forum to identify escalation patterns and drive resulting product and policy changes.
What they ask for
- 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role.
- Hands-on experience investigating and running incidents or escalations, coordinating cross-functional partners, and writing executive communications.
- Strong written communication, judgment under pressure, and ability to coordinate and influence across functions.
- Pattern detection, comfort with ambiguity, and bias toward action.
Nice to have
- Experience at a consumer or developer platform.
Pay
$210,000 — $260,000 USD (base salary)
Model-written summary · the original posting is authoritative