Anthropic
Manager, Customer Success – Cyber
$265K–$320K
Boston, MA +5 · Manager · Full-time · Posted Sep 16, 2026
- Location
- Boston, MA
San Francisco, CA
New York City, NY
Seattle, WA
Washington, DC
New York, New York, United States - Experience
- 7+ years in customer success, account management, or customer-facing roles; 2+ years of front-line management experience. The logistics section says required years correlate with internal job level.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is offered, but is not available for every role or candidate; the company will make every reasonable effort to obtain a visa if an offer is made.
About the job
Leads and develops Customer Success Managers serving strategic cybersecurity accounts, driving customer adoption, value, retention, and expansion while building scalable customer success practices.
What you'll do
- Coach and manage CSMs; oversee key customer engagements, escalations, and team performance.
- Drive adoption, consumption growth, retention, and customer satisfaction across enterprise cybersecurity accounts.
- Build CS processes and playbooks, and coordinate account strategy with Sales, Product, Engineering, and Marketing.
What they ask for
- 7+ years in customer success, account management, or customer-facing roles, including 2+ years of front-line management experience.
- Cybersecurity or security-adjacent domain experience sufficient to advise cyber customers and coach the team.
- Experience managing enterprise customer portfolios, including accounts with $1M-$100M+ annual contract values.
- Track record building CS teams and driving adoption, expansion, retention, and customer satisfaction.
Nice to have
- Experience in SaaS, API, or AI/ML companies.
- Experience with consumption-based and seat-based business models.
Pay
$265,000 — $320,000 USD (annual salary; base salary)
Tools
Claude, API, Claude.ai, Claude Code
AI focus
Lead customer adoption and responsible deployment of Anthropic AI products across cybersecurity companies’ internal operations and customer-facing products.
Model-written summary · the original posting is authoritative