Anthropic
Partner Success Lead
$215K–$300K
San Francisco, CA +3 · Full-time · Posted Aug 14, 2026
- Location
- San Francisco, CA
New York City, NY
Seattle, WA
San Francisco, California, United States - Experience
- Minimum years correlate with internal job level requirements. Preferred: 5 to 8 years in specified partner or delivery-facing customer success work.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; field relevant to the role as demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; if an offer is made, Anthropic will make every reasonable effort to obtain a visa and provides an immigration lawyer.
About the job
Owns partner-delivered customer engagements from assignment through completion, driving delivery quality, customer Claude adoption, and partner practice growth.
What you'll do
- Manage a portfolio of concurrent engagements, monitor progress and usage, and diagnose and resolve stalled or at-risk work.
- Build partner relationships and practices, review performance, steward outcome-based funding, and develop reusable delivery methods.
- Track portfolio metrics and coordinate with partner, customer success, sales, delivery, and product teams.
What they ask for
- Experience owning a high-volume portfolio of roughly 10 to 30 concurrent customer engagements, projects, or accounts through completed outcomes.
- Track record tied to completed work and customer behavior, such as delivery, adoption, retention, consumption, or expansion.
- Strong delivery-quality judgment, matrixed escalation and unblocking skills, and presentation ability across executive, practitioner, customer, and internal audiences.
- Deep understanding of usage-based customer success, technical fluency for Claude delivery reviews, and active daily use of Claude or another large language model at work.
Nice to have
- 5 to 8 years working with consulting and systems integration partners or in delivery-facing customer success at a software company, cloud platform, or partner-led business.
- Experience with systems integrators, at-risk account reviews, co-investment funding, quarterly partner reviews, or building delivery playbooks.
Pay
$215,000 — $300,000 USD annual salary
Tools
Claude, large language model
AI focus
Uses Claude or another large language model in daily work to prepare reviews, draft account plans, and analyze the portfolio; uses Claude-first telemetry and drafting workflows, validates diagnoses, and feeds field insights into operating materials.
Model-written summary · the original posting is authoritative