Anthropic
Product Manager (Technical), Product Support Experience
$385K–$460K
San Francisco, CA +2 · Manager · Full-time · Posted Oct 21, 2026
- Location
- San Francisco, CA
New York City, NY
San Francisco, California, United States - Experience
- 7+ years of product management experience; the posting also says required years correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field of study as demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; the company says it will make every reasonable effort to obtain a visa for an offer recipient and provides immigration lawyer support.
About the job
Own the strategy, roadmap, and systems for a Claude-led customer support experience that resolves cases, surfaces recurring product problems, and drives fixes that reduce support volume.
What you'll do
- Build and improve the support-to-product feedback loop, from case classification and recurring-driver detection to engineering fixes and measurement of their impact.
- Define the Claude support layer, including what it resolves or escalates, how it hands cases to human specialists, and the tooling and data systems behind it.
- Own support experience metrics and prioritization across case volume, root-cause fixes, time to resolution, response time, cost, and quality.
What they ask for
- 7+ years of product management experience, with deep exposure to support systems, customer operations tooling, billing or payments, or internal operations platforms.
- Experience taking technical platform products from infancy to scale for engineering customers.
- Track record of balancing multiple personas’ needs and clearly communicating prioritization trade-offs.
- Experience scaling an LLM-based product or experience from prototype to real volume.
Nice to have
- Built or scaled high-volume support systems, such as case data pipelines, driver analytics, or LLM-based support agents.
- Shipped an LLM-based support or operations agent in production.
Pay
$385,000 — $460,000 USD annual salary (base salary)
Tools
Claude, LLM-based agents, data pipelines
AI focus
Make Claude the primary support operator: diagnose and resolve customer issues, escalate cases, identify recurring problems, and help route product fixes.
Model-written summary · the original posting is authoritative