Anthropic
Social Escalations Manager
$210K–$260K
San Francisco, CA +3 · Manager · Full-time · Posted Sep 10, 2026
- Location
- San Francisco, CA
New York City, NY
Seattle, WA
San Francisco, California, United States - Experience
- 6+ years in a relevant field; the logistics section says years required will correlate with internal job-level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field of study demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is offered, but not guaranteed for every role or candidate; the company says it will make every reasonable effort to obtain a visa after an offer.
About the job
Build and run Anthropic’s social escalation function, monitoring public conversations and coordinating responses to high-stakes issues that could affect the company’s reputation.
What you'll do
- Create and improve escalation playbooks, criteria, tools, response templates, and SOPs.
- Monitor public social channels, triage issues, and own escalations during coverage hours.
- Brief stakeholders and executives, produce real-time reports and recommendations, and document incidents afterward.
What they ask for
- 6+ years of experience in social analytics, escalations management, customer support, or related front-line operations.
- Deep knowledge of social platforms and hands-on experience with social listening tools, including query writing, alert design, API pipelines, and report building.
- Strong judgment under pressure and written communication; ability to coordinate across functions and influence without positional authority.
- Comfort with ambiguity and a bias toward action.
Nice to have
- Experience at a consumer or developer platform.
Pay
$210,000 — $260,000 USD (base salary)
Tools
Social listening tools, API pipelines
AI focus
The role protects Anthropic’s reputation and relationships amid public attention on AI; no direct AI development work is stated.
Model-written summary · the original posting is authoritative