Anthropic
Support Engineer
$210K–$250K
San Francisco, CA +3 · Full-time · Posted May 22, 2026
- Location
- San Francisco, CA
New York City, NY
Seattle, WA
San Francisco, California, United States - Experience
- 5+ years in technical product support; the posting also says minimum years of experience will correlate with internal job level requirements.
- Education
- Bachelor’s degree or an equivalent combination of education, training, and/or experience; relevant field demonstrated through coursework, training, or professional experience.
- Visa sponsorship
- Visa sponsorship is available, but not for every role or candidate; if an offer is made, Anthropic will make every reasonable effort to obtain a visa and provides an immigration lawyer.
About the job
Provides dedicated, high-touch technical support to strategic enterprise customers using Anthropic products, resolving complex issues and coordinating with internal teams.
What you'll do
- Own enterprise customers’ technical issues from investigation through resolution, involving Engineering and Product as needed.
- Build customer-specific knowledge and coordinate support with Sales, Customer Success, and Applied AI.
- Develop support foundations such as runbooks, escalation paths, tooling, and metrics.
What they ask for
- 5+ years in technical product support, including meaningful time in escalated, priority, or named-account enterprise support.
- Deep fluency with APIs and technical SaaS products; able to interpret technical documentation, error logs, and request traces.
- Hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows.
- Strong user empathy and clear, kind written communication.
Nice to have
- SQL proficiency; command-line and basic scripting experience (Bash, Python, JavaScript).
- Understanding of LLM capabilities and prompt engineering; familiarity with enterprise networking, cloud infrastructure, or embedded support.
Pay
$210,000 — $250,000 USD (base salary)
Tools
Claude, API, Claude for Enterprise, Claude Code, SSO, SAML, OAuth, SQL
Model-written summary · the original posting is authoritative