Antithesis
Vice President of Customer Experience
$215K–$265K
Vienna, VA, USA · On-site · Director · Full-time · Posted Nov 2, 2026
- Experience
- 10+ years in the listed customer operations, customer success operations, account management, customer experience, or related leadership areas.
About the job
Leads and scales the systems, processes, analytics, and cross-functional programs supporting Antithesis’s end-to-end customer lifecycle.
What you'll do
- Optimize customer-lifecycle processes and coordinate with customer-facing teams to improve customer outcomes and efficiency.
- Build customer operations infrastructure, including tooling, reporting, automation, forecasting, health scoring, and lifecycle programs.
- Track customer metrics, improve cross-functional alignment and operational planning, and develop customer operations teams.
What they ask for
- 10+ years of experience in Customer Operations, Customer Success Operations, Account Management, Customer Experience, or related leadership roles within SaaS, cloud, or hyper-growth technology companies.
- Experience overseeing or enabling Customer Success, Technical Support, Account Management, and pre-sales operations.
- Experience building scalable operational frameworks, systems, and processes in high-growth environments.
- Experience with customer operations platforms such as Salesforce, Gainsight, Zendesk, HubSpot, or similar tools.
Nice to have
- Experience supporting enterprise SaaS or highly technical products and customer environments.
- Familiarity with AI-driven customer operations, workflow automation, or digital customer success strategies.
Pay
$215K – $265K (base salary)
Tools
Salesforce, Gainsight, Zendesk, HubSpot
AI focus
AI work is a preferred area of familiarity: AI-driven customer operations, workflow automation, or digital customer success strategies.
Model-written summary · the original posting is authoritative