Anyscale
Head of Customer Engineering
$315K–$375K
San Francisco · Director · Full-time · Posted Jul 3, 2026
- Experience
- 8+ years of engineering experience, including 3–5+ years leading relevant technical teams.
- Visa sponsorship
- The posting states Anyscale Inc. is an E-Verify company.
About the job
Leads Anyscale’s Customer Engineering team in supporting production AI workloads, resolving customer issues, and translating customer feedback into platform improvements.
What you'll do
- Lead the team’s technical support, customer escalations, issue resolution, and operational performance.
- Coach engineers and improve support through analytics, documentation, diagnostics, automation, and customer self-service.
- Partner with Product and Engineering to address recurring issues and shape product and customer experience improvements.
What they ask for
- 8+ years of engineering experience, including 3–5+ years leading Support Engineering, Customer Engineering, Developer Support, Site Reliability Engineering, or related technical teams.
- Experience leading customer-facing engineering teams at a high-growth SaaS or infrastructure software company.
- Technical background supporting cloud infrastructure, distributed systems, Kubernetes, AI/ML platforms, or developer infrastructure.
- Experience improving technical customer organizations and partnering with Product Management and Engineering to influence product improvements.
Nice to have
- Experience with Ray or other distributed computing frameworks.
- Experience contributing software, tooling, automation, or diagnostics in a customer-facing engineering organization.
Pay
USD $315K – $375K base salary
Tools
Ray, Kubernetes
AI focus
Supports customers running production AI workloads and helps improve infrastructure for operating AI applications at scale.
Model-written summary · the original posting is authoritative