Appian
Program Manager (Intel)
$150K–$300K
Fort Meade, Maryland +1 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Fort Meade, Maryland
Appian Corporation - US - Experience
- 10+ years in program management or customer success within B2B SaaS environments.
- Education
- Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
About the job
Leads customer success programs for Intel Community customers, from onboarding and adoption through value realization and renewal, coordinating teams and measuring outcomes.
What you'll do
- Design and execute customer success frameworks, playbooks, roadmaps, and renewal campaigns tailored to Intel Community needs.
- Lead cross-functional initiatives with Customer Success, Sales, Product, Engineering, and Professional Services, and align priorities with customer and business goals.
- Track customer success KPIs, including adoption, renewal, churn, customer health, and Net Promoter Score.
What they ask for
- Experience working with the Intel Community and understanding mission-critical customer requirements.
- 10+ years in program management or customer success in B2B SaaS, with success driving enterprise-wide initiatives.
- Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
- Active TS/SCI security clearance with polygraph.
Nice to have
- PMP, CSM, or equivalent program management certification.
- Experience with Salesforce, Gainsight, or Totango; familiarity with federal procurement, compliance, and contracting vehicles.
Pay
$150,000 — $300,000 USD base salary
Tools
Salesforce, Gainsight, Totango
AI focus
Supports customer success for Appian's AI-Powered Process Automation platform; the role focuses on customer programs rather than developing AI.
Model-written summary · the original posting is authoritative