Appian
Program Manager (Intel)
$150K–$300K
McLean, Virginia +1 · Manager · Full-time · Posted Oct 15, 2026
- Location
- McLean, Virginia
Appian Corporation - US - Experience
- 10+ years in program management or customer success within B2B SaaS environments.
- Education
- Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
About the job
Leads customer success programs for Intel Community customers, coordinating onboarding, adoption, value realization, renewals, and cross-functional initiatives to achieve mission outcomes.
What you'll do
- Design and deliver customer success programs, including onboarding, adoption, value realization, and renewal strategies.
- Lead cross-functional initiatives and partner with senior customer and internal stakeholders on strategic roadmaps.
- Track customer success KPIs and use performance data to improve programs and demonstrate impact.
What they ask for
- Experience working with the Intel Community and understanding mission-critical customer requirements.
- 10+ years of program management or customer success experience in B2B SaaS, including enterprise-wide initiatives.
- Active TS/SCI security clearance with polygraph.
- Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
Nice to have
- PMP, CSM, or equivalent program management certifications.
- Experience with Salesforce, Gainsight, or Totango; familiarity with federal procurement, compliance, and contracting vehicles.
Pay
$150,000 — $300,000 USD (base salary)
Tools
Salesforce, Gainsight, Totango
AI focus
Leads customer success programs for customers using Appian's AI-Powered Process Automation platform; the role does not specify developing AI.
Model-written summary · the original posting is authoritative