Appian
Solution Engineer (Third Shift)
$50K–$125K
Colorado Springs, Colorado +4 · Full-time · Posted Aug 6, 2026
- Location
- Colorado Springs, Colorado
Huntsville, Alabama
McLean, Virginia
Raleigh, North Carolina
Appian Corporation - US - Experience
- No number of years specified; experience in a procedural environment such as Helpdesk or 1st Line Support is required.
- Education
- Bachelor's degree and equivalent work experience in a technical field.
About the job
Respond to cloud-platform monitoring alerts on a third-shift schedule, troubleshooting and resolving issues to maintain reliability for global customers.
What you'll do
- Triage alerts and troubleshoot, escalate, and resolve system or customer issues, following runbooks where applicable.
- Provide direct technical support to customers as needed.
- Improve system health by identifying alert trends, enhancing monitoring, and contributing code to reliability and efficiency.
What they ask for
- Bachelor's degree and equivalent work experience in a technical field.
- Hands-on technical background with strong troubleshooting skills; experience in a procedural environment such as Helpdesk or 1st Line Support.
- Foundational networking knowledge and familiarity with monitoring tools.
- Comfort with the Linux command line, strong communication and teamwork skills, and ability and willingness to work nights.
Nice to have
- Foundational database knowledge (SQL or NoSQL) and scripting experience (Python or Bash).
- Knowledge of container technologies such as Docker and Kubernetes.
Pay
$50,000 — $125,000 USD base salary
Tools
TCP/IP, DNS, HTTP, Datadog, Grafana, Prometheus, Linux, Python
Model-written summary · the original posting is authoritative