Apple
Americas Reseller Operations-Customer Support Account Manager - B&E Lead
Austin, Texas · Manager · Full-time · Posted Oct 22, 2026
- Experience
- Minimum 5+ years of relevant Operations experience.
- Education
- Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required. MBA or Advanced Degree preferred.
About the job
Leads business analytics and customer account management for Apple’s Americas Business & Education reseller operations, improving channel health, reporting, and operational processes.
What you'll do
- Analyze supply-chain and channel data to inform business decisions and optimize sell-through.
- Manage account deliverables and partner with Sales, operations teams, and other regions on reporting and initiatives.
- Identify and lead process and systems improvements, including measurement frameworks to improve customer experience.
What they ask for
- Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a relevant field.
- Minimum 5+ years of relevant Operations experience.
- Extensive experience with reporting, data mining, and ad hoc analytics, including large datasets from varied sources.
- Advanced Excel skills, including macros.
Nice to have
- MBA or Advanced Degree.
- Six-Sigma or BPI process-improvement experience; reseller/telco, supply/demand planning, or logistics experience is also valued.
Tools
Excel
Model-written summary · the original posting is authoritative