AppleCare Mail-In Readiness Program Manager

What you'll do

• Plan and execute global mail-in readiness for new product introductions, coordinating site readiness across engineering, operations, systems, supply chain, and vendors.
• Define service strategies and monitor post-launch performance; identify and mitigate readiness risks and drive decisions with leadership.
• Use cost and performance metrics to guide channel strategy, validate cost-per-repair benchmarks, and develop scalable operational processes.

What they ask for

• Bachelor's degree in Engineering, Business, Operations, or equivalent experience.
• 5+ years of experience leading complex cross-functional programs in operations, service, engineering, or program management environments.
• Experience influencing stakeholders across organizations and leadership levels without direct authority.
• Strong analytical and problem-solving skills, ability to manage priorities and drive decisions in ambiguous environments, and experience presenting complex topics to senior leadership.

Nice to have

• Background in NPI, service readiness, service operations, or hardware program management; experience with cost modeling, financial analysis, or mail-in channel cost strategy.
• Knowledge of mail-in repair ecosystems, supply chain coordination, or vendor management; experience developing scalable operational frameworks; interest in Gen AI tools.

Pay

$133,500 and $246,200 (base salary range)

AI focus

Preferred: leverage Gen AI tools to optimize workflows and improve operational efficiency.