Apple
AppleCare Service Channel Readiness Program Manager
$115K–$211K
Sunnyvale, California · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 3 to 5 years with a bachelor's degree, or 1 to 3 years of post-degree experience with an MA/MS/MBA.
- Education
- Bachelor's degree, or MA/MS/MBA.
About the job
Leads service-readiness programs so Apple Retail and authorized service partners can support products from launch, coordinating workflows, stakeholders, and issue resolution.
What you'll do
- Lead readiness for product introductions, repair programs, field response and quality initiatives, and new repair strategies.
- Manage program scope, timelines, deliverables, risks, and success measures across concurrent programs.
- Align engineering, channel, communications, field service, and retail stakeholders; support root-cause action planning for emerging service issues.
What they ask for
- Bachelor's degree with 3 to 5 years of relevant experience, or MA/MS/MBA with 1 to 3 years of post-degree experience.
- Background organizing and managing cross-functional projects.
- Experience communicating across organizational levels with technical and customer-facing audiences.
- Proficiency using data for decision-making and analytical problem-solving; ability to work independently through ambiguity.
Nice to have
- Experience managing channels, retail stores, or external partners; program or technical project management.
- Familiarity with retail management, business process design, service/repair operations, or product launch readiness.
Pay
$114,900 and $211,400 (USD, base salary)
Model-written summary · the original posting is authoritative