Apple
AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio
$184K–$320K
Austin, Texas +1 · Manager · Full-time · Posted Aug 25, 2026
- Location
- Austin, Texas
Sunnyvale, California - Experience
- 5+ years of direct people management and 8+ years managing large-scale technology projects.
About the job
Leads AppleCare’s Enterprise and Channel Sales technology portfolio, managing program and project managers and overseeing portfolio planning, enterprise systems delivery, and business process re-engineering.
What you'll do
- Lead, mentor, and develop Technical Program and Project Managers.
- Set portfolio roadmaps, prioritize investments, and manage capital planning and resource allocation.
- Oversee enterprise system implementations, integrations, process improvements, risk management, and organizational alignment.
What they ask for
- 5+ years of direct people management experience leading and developing Technical Program Manager or Project Manager teams.
- 8+ years managing large-scale, complex, global cross-functional technology projects involving multi-tier enterprise systems.
- Technical proficiency in SDLC, service-oriented architectures, API lifecycle management, and systems design.
- Experience delivering enterprise systems implementations and integrations, such as ERP, CRM/CMS, B2B web applications, and reporting/data analytics platforms.
Nice to have
- Experience with Enterprise Sales, B2B platforms, Carrier and Reseller integrations, commercial warranty contracts, or device enrollment/service programs.
- AI/ML, data intelligence, or automation experience; listed certifications; or a graduate degree in a related field.
Pay
$183,700 and $319,800 USD base salary
Tools
SDLC, SAP, CRM/CMS, APIs, EDI, AI/ML
AI focus
Incorporate AI/ML, data intelligence, and automation into operational workflows and modern SDLC practices to improve platform scalability and delivery efficiency.
Model-written summary · the original posting is authoritative