Apple
Delivery Exception Management Logistics Analyst
Austin, Texas · Full-time · Posted Oct 13, 2026
- Experience
- 6 or more years in Transportation, Supply Chain, Logistics, or Operations; preferably in exception management, claims, loss prevention, or freight security.
- Education
- Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field.
About the job
Analyzes delivery exceptions, losses, damage, and claims across the Americas network to recover value, prevent recurring failures, and improve exception-management processes and tools.
What you'll do
- Investigate delivery exceptions and quantify financial exposure; drive carrier claims, recoveries, and corrective actions.
- Connect operational data, develop proactive reporting, and help define and validate a next-generation exception-management platform, including AI-assisted workflows.
- Lead cross-functional prevention and readiness initiatives, provide performance insights to stakeholders, and mentor junior analysts.
What they ask for
- Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field.
- 6 or more years of experience in Transportation, Supply Chain, Logistics, or Operations.
- End-to-end logistics knowledge and ability to analyze complex, multi-system datasets to identify root causes and financial impact.
- Advanced Excel skills; strong reporting, presentation, and stakeholder-influence abilities.
Nice to have
- Experience with Tableau, ThoughtSpot, Business Objects, SAP, CRM, and AI/ML tools.
- Ability to work independently in ambiguity and foundational understanding of AI/ML concepts.
Tools
Excel, Tableau, ThoughtSpot, Business Objects, SAP, CRM, AI/ML tools, Power BI
AI focus
Uses AI-assisted tools, including LLMs, GenAI assistants, and document and image analysis, to accelerate investigations, review documents, summarize findings, and surface patterns; helps shape automated investigation workflows.
Model-written summary · the original posting is authoritative