Apple
Developer Support Operations - Apple Services Engineering
$138K–$251K
Seattle, Washington · Full-time · Posted Oct 13, 2026
- Experience
- 4+ years of industry experience in a customer and/or engineering support role; examples include Engineering Program Management, Operations, or similar.
- Education
- A bachelor's degree or equivalent professional experience is preferred.
About the job
Establish and scale developer support operations for Apple Services, advocating for developer experience and improving support through data, AI tools, and automation.
What you'll do
- Create support processes with AppleCare and engineering for new developer-facing features, requirements, and regulations; represent developer experience in design reviews and project meetings.
- Use operational data and metrics to identify trends and gaps and drive continuous improvement.
- Use AI tools and automation to streamline workflows, reduce manual work, and scale support operations.
What they ask for
- 4+ years of industry experience in customer and/or engineering support, such as Engineering Program Management or Operations.
- Ability to independently manage multiple projects or programs from scoping through execution.
- Experience detecting issues and trends, using data to inform decisions, and communicating findings.
- Practical experience using AI tools (e.g., LLMs, automation platforms) to improve workflows and efficiency.
Nice to have
- Experience designing or scaling support operations for large-scale products or systems.
- Hands-on experience optimizing automated workflows, tooling, or operational pipelines using AI or scripting.
Pay
$137,500 and $250,700 USD (base salary)
Tools
AI tools, LLMs, automation platforms
AI focus
Use AI tools and automation to improve workflows and efficiency, streamline support operations, reduce manual overhead, and scale support more effectively.
Model-written summary · the original posting is authoritative