Apple
Engineering Program Manager- Customer Systems
Austin, Texas · Manager · Full-time · Posted Jul 14, 2026
- Experience
- 3+ years in technical program or project management; at least 2 years in the Contact Center Domain; at least 2 years working on Gen AI programs.
- Education
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
About the job
Leads cross-team delivery of CRM solutions for Apple contact centers to help customers get support.
What you'll do
- Coordinate teams to deliver contact center CRM solutions.
- Build alignment and facilitate architecture and design discussions.
- Apply program management to GenAI programs and use AI tools and models for task and report automation.
What they ask for
- At least 3 years of technical program or project management experience.
- At least 2 years of Contact Center Domain experience.
- At least 2 years working on Gen AI programs and adopting program management in GenAI Programs.
- Strong technical fluency, ability to work directly with engineering teams, and a bachelor’s or master’s degree in Computer Science or a related field, or equivalent experience.
Nice to have
- Knowledge of visual design tools.
- Excellent verbal and written communication and presentation skills; sharp analytical mindset.
Tools
CRM, Gen AI
AI focus
Works on GenAI programs and uses AI tools and models for task and report automation.
Model-written summary · the original posting is authoritative